B2B FAQ
Answers before you place a wholesale or dropship order
Use these short answers to choose between ordering directly and contacting us for a quote.
Can I order only one piece?
Yes. Many suitable products can be ordered from one piece. Use the product page and cart for a small direct order.
Can I mix different SKUs?
Yes. Mixed-SKU orders are supported. Availability and packing depend on the selected products.
When should I ask for a quote?
Contact us for bulk quantities, combined cartons, custom logo or packaging, OEM work, or shipping arrangements not shown at checkout.
Do you ship directly to my customer?
Yes. One-piece dropshipping is available for suitable products. Enter the recipient address and confirm any neutral-packing request before payment.
Can you use neutral or custom packaging?
Neutral packing is supported. Custom logo, labels and packaging can be reviewed according to the product and order quantity.
Where do orders ship from?
Orders ship from Shenzhen, China. Paid orders are normally prepared within 1-3 working days; transit time varies by destination and shipping method.
Do you ship worldwide?
Yes. Available carriers and services depend on the destination, product type, parcel size and local import restrictions.
Who handles import taxes?
The buyer or recipient is responsible for destination-country duties and taxes unless a quoted shipping service explicitly includes them. See Customs & Import Taxes.
What if an item arrives with a problem?
Contact us with the order number, product photos or video, and a description of the issue. See the Returns & Product Issues page.
What information is needed for OEM?
Send a reference product or drawing, target quantity, logo and packaging requirements, destination country and required timing.
VIP levels and account rewards
Growth value determines your VIP level. When your account reaches a threshold, the system upgrades the level automatically and applies the corresponding discount to eligible website orders.
| Level | Growth value | Discount |
|---|---|---|
| V0 | 0 | 0% |
| V1 | 2,000 | 2% |
| V2 | 5,000 | 4% |
| V3 | 10,000 | 6% |
| V4 | 20,000 | 8% |
| V5 | 50,000 | 10% |
| Copper | 80,000 | 12% |
| Silver | 150,000 | 15% |
How levels upgrade
Eligible activity such as registration, paid orders, daily login, approved product reviews and referrals can add growth value. Your account page shows the current balance and level.
Points policy
Points are separate from growth value. Eligible orders and account activity can earn points. At checkout, 100 points equal 1 unit of the active checkout currency, and points can cover up to 20% of the order total. Current account and checkout rules apply.
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